Leading and mentoring the Technical Support Team, performing scheduled staff reviews, communicating and adhering to new procedures, policies and goals.
Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures.
Establishing, recommending and implementing policies to ensure quality, timely and efficient design of customer-oriented services.
Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience.
Auditing customer accounts to ensure accuracy of information.
Handling escalated issues from customers.
Job Specification:
3+ years of experience in Microsoft Dynamics CRM, customization and configuration.
Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels.
Dynamic, energetic, motivated, positive outlook Skilled in a computerized work environment utilizing Microsoft Office, specifically Word and Excel.
Ability to work with minimal supervision.
Team player with good interpersonal skills.
3+ years of experience in Microsoft Dynamics CRM, customization and configuration.
Minimum 2 years of experience in Dynamics 365 development (C# and API Calls) .
